Terms & Conditions

1. Introduction

These terms are between you and Moji Technologies Ltd, operating under the Moji Studio brand. By using our website, submitting an enquiry, or engaging us for services, you agree to these Terms unless a separate written agreement states otherwise.

In these terms, "Moji Studio", "we", "us", or "our" means Moji Technologies Ltd operating under the Moji Studio brand.

Our website and pricing pages are directed primarily at business customers. If you engage us as a consumer or sole trader acting mainly outside your trade or business, any mandatory rights under applicable law will continue to apply and will take precedence where required.

2. Company Details

Moji Technologies Ltd is a private limited company registered in England and Wales with company number 17181491. Registered office: 66 Paul Street, London, England, United Kingdom, EC2A 4NA.

3. Our Services

Moji Studio provides digital services including website design and development, social media marketing and campaigns, social media and post automation, AI automation and integrations, CRM and business tools (including MojiCRM, MojiEngage and MojiChat), branding, technical SEO, ongoing website care, Google Business Profile management for existing clients, photography add-ons, and related one-off or recurring work.

Website content, pricing pages, flyers, and marketing material are descriptive only. The exact scope, deliverables, timings, and commercial terms for your project or monthly service will be confirmed in writing before work begins.

4. Pricing, Proposals, and Billing

4.1 Pricing information

Prices shown on our website are starting prices in GBP unless clearly stated otherwise. Final pricing depends on scope, complexity, revisions, delivery requirements, and any third-party costs.

Invoices, contracts, and service agreements are issued by Moji Technologies Ltd, operating under the Moji Studio brand.

4.2 Website package pricing

Starter and Business website packages are fixed-term plans with a clear monthly cost during the agreed term. Custom website work is quoted based on scope. The agreed term, monthly cost, deliverables, and ownership conditions are confirmed in writing before work begins.

4.3 Separate monthly services

Separate recurring services, including Google Business Profile management and care or support arrangements purchased outside a website package, are billed monthly in advance unless your written proposal states otherwise.

• Monthly services renew automatically each month unless cancelled in line with these Terms or your written agreement.
• Either party may end a monthly service by giving at least 14 days' written notice before the next billing date, unless a different notice period is agreed in writing.
• Fees already billed for the current monthly service period are non-refundable once that period has started.

4.4 One-off projects

One-off projects are usually billed in stages or against milestones set out in your proposal, invoice, or project agreement.

4.5 Late payment

Unless otherwise agreed in writing, invoices are due within 14 days. We may pause work, withhold delivery, suspend ongoing services, or delay release of files where invoices remain overdue.

5. Client Responsibilities

• Provide accurate information, content, assets, access, and approvals when needed.
• Ensure you have the rights or permissions needed for any materials you supply.
• Review deliverables and provide feedback within reasonable or agreed timeframes.
• Pay agreed fees on time.
• Use the website, content, and third-party services lawfully.

6. Timelines and Dependencies

Delivery timelines are estimates unless expressly stated otherwise. Delays caused by late feedback, missing content, access issues, or external platforms and providers may move delivery dates without this becoming a breach by Moji Studio.

7. Revisions and Scope Changes

Projects may include a stated number of revisions. Additional revisions, new features, strategic changes, or requests outside the agreed scope may require a revised quote, timeline, or separate agreement.

Changes requested after approval or after development has started may affect both price and delivery timing.

8. Third-Party Services and Platforms

Your project may rely on third-party products or platforms such as hosting providers, CDNs, domain registrars, CMS tools, ecommerce platforms, analytics tools, payment providers, AI providers, or Google Business Profile.

• Those services are governed by their own terms and policies.
• We are not responsible for third-party outages, pricing changes, suspensions, or policy updates.
• Platform-controlled outcomes such as search rankings, account approvals, profile visibility, or reinstatement decisions are not guaranteed.

9. Intellectual Property

9.1 Client materials

You retain rights in content and materials you provide, but grant us the rights needed to use them in order to deliver the agreed services.

9.2 Project deliverables

At the end of the agreed term, and once all agreed fees due for that term have been paid, you will own the final website and included deliverables created specifically for your project, excluding third-party licensed assets, subscriptions, and our pre-existing tools, frameworks, methods, templates, and know-how.

9.3 Business systems we set up for you

When we build or configure MojiCRM, MojiEngage, MojiChat, or another business system for you, it is a custom implementation for your business. Once all agreed fees for it have been paid, you own your setup, including your data, your configuration, and the custom work created specifically for you.

Our pre-existing software, tools, frameworks, templates, and know-how, and any third-party services and subscriptions, are not transferred to you. We grant you a non-exclusive licence to use the parts of them that your setup relies on, for as long as you use that setup.

You can run your setup yourself, or ask us to host, maintain, and support it on a monthly subscription. A managed subscription does not change who owns the setup. If it ends, we will give you an export of your data and configuration, and any help with moving your setup elsewhere is quoted separately.

9.4 Portfolio use

Unless otherwise agreed in writing, we may reference completed work in our portfolio, proposals, or marketing materials.

9.5 Personal data in a setup we host for you

You are the controller of the personal data your customers and visitors give MojiCRM, MojiEngage, MojiChat, or another system we set up for you. Where hosting, maintaining, or supporting it gives us access to that data, we act as your processor under the data processing terms we agree with you (UK GDPR Article 28): we process it only on your documented instructions and to provide the agreed service.

10. Support, Maintenance, and Ongoing Work

Ongoing work is limited to the scope of the monthly plan or support arrangement you have purchased. New features, structural redesigns, major content creation, or strategic work outside that scope may require a separate quote or upgrade.

11. Warranties and Disclaimers

We will perform our services with reasonable skill and care. Except where the law does not allow it, all other warranties are excluded.

We do not guarantee rankings, traffic, leads, sales, approval by third-party platforms, uninterrupted third-party services, or any specific business outcome unless explicitly set out in a written agreement.

12. Limitation of Liability

To the fullest extent permitted by law, our total liability arising out of a specific project or service relationship will not exceed the fees paid to us for that specific project or service during the relevant period.

We are not liable for indirect or consequential loss, loss of profit, loss of data, or loss arising from third-party services, client delay, or misuse of deliverables. Nothing in these Terms limits liability that cannot legally be limited or excluded.

13. Termination

Either party may terminate a project or service arrangement in accordance with the relevant written agreement. Where no separate written notice terms exist, the default monthly service notice terms in section 4.3 apply to recurring services.

On termination, you remain responsible for fees due for work performed, time reserved, third-party commitments made on your behalf, and any agreed non-refundable deposits.

14. Confidentiality

Each party will keep confidential information received from the other party confidential, except where disclosure is required by law, needed to perform the services, or already in the public domain through no fault of the receiving party.

15. Governing Law

These Terms are governed by the laws of England and Wales, and disputes will be subject to the jurisdiction of the courts of England and Wales unless the parties agree otherwise in writing.

16. Contact

For questions about these Terms or our services, contact: